These Terms and Conditions (“Terms”) govern your use of our online flower delivery service in Baldock and the surrounding areas. Our aim is to provide you with a reliable and efficient flower delivery experience. By placing an order via our website, you agree to be bound by these Terms. These Terms are applicable to all customers in Baldock and the nearby regions.
To place an order for flower delivery in Baldock, you must be aged 18 years or older and possess the legal authority to enter into a binding contract. Orders can be placed through our website by following the online instructions. Upon selection of your desired flower arrangement, you will be prompted to provide necessary delivery details, including recipient name, address (within Baldock or surrounding areas), preferred delivery date, and any specific instructions.
After completing the checkout process, you will receive an order confirmation notice via our website interface. This communication serves as an acknowledgment of receipt of your order; however, it does not constitute acceptance until your order has been processed and readied for dispatch.
We reserve the right to refuse or cancel any order should we deem it necessary due to unavailability of stock, errors in pricing or description, or for any reason at our discretion. In such cases, you will be notified, and any payment already made will be promptly refunded to you.
All flowers and arrangements displayed online for Baldock flower delivery are subject to availability. While we strive to ensure all images and descriptions are accurate, some arrangements may vary due to seasonal or regional availability. Should a particular flower or accessory be unavailable, we reserve the right to substitute with an item of similar style, colour, and equal or greater value. We shall make every reasonable effort to inform you of such substitutions prior to delivery whenever practicable.
All measurements and depictions of bouquets are approximate. Vase or container, where pictured, may not be included unless specifically stated.
Full payment must be made at the time of placing your order. We accept major debit and credit cards, as well as other payment methods as listed at the checkout. All prices quoted are in pounds sterling (GBP) and include VAT where applicable. No order will be processed or delivered until payment has been received in full.
Your payment information will be securely processed through our third-party payment provider. You are responsible for providing accurate, up-to-date payment details. We do not accept responsibility for failed or delayed orders arising from incorrect payment information.
If, for any reason, your payment is declined or we suspect fraudulent activity, we reserve the right to cancel your order immediately.
We offer flower delivery services across Baldock and surrounding areas, subject to availability and capacity. During the order process, you will be asked to choose a preferred delivery date. While we strive to deliver on your chosen date, specific times cannot be guaranteed. Deliveries typically occur between morning and early evening hours.
We recommend all delivery addresses be accurate and complete, including correct postcodes and contact information for the recipient. It is your responsibility to ensure delivery details are provided correctly. We will not be held liable for late deliveries, or non-deliveries, resulting from incorrect or insufficient address details.
Where the recipient is unavailable at the time of delivery, our delivery personnel may leave the flowers with a neighbour, in a safe location at the premises, or may contact the recipient to arrange redelivery. In the unlikely event that delivery cannot be completed, you will be notified and alternative arrangements will be discussed.
In certain circumstances, particularly during peak periods (such as Mother’s Day or Valentine’s Day), delivery may be subject to slight delays. We appreciate your understanding and patience during high-demand times.
If you wish to cancel or amend your flower delivery order, please contact us as soon as possible after placing your order. Cancellations and amendments can only be actioned if the bouquet has not already been prepared or dispatched for delivery.
For standard flower orders, cancellation requests received at least 24 hours prior to the scheduled delivery date will be refunded in full. After this point, we cannot guarantee cancellation or amendment, as perishable goods may already be in preparation or transit. Under the Consumer Contracts Regulations 2013, your right to cancel does not apply to perishable goods (such as flowers) once dispatched.
If you wish to amend a delivery date, recipient name, or address, please contact us promptly. Amendments are subject to availability and may not always be possible, particularly close to the delivery date.
We strive for total satisfaction and pride ourselves on the freshness and quality of our flower arrangements. If you receive a product that appears damaged, unfit for purpose, or not as described, please notify us within 24 hours of delivery via your confirmation page or customer area. We may request a photograph for our records and to conduct an investigation.
Upon receipt of a valid complaint, and at our discretion, we will arrange for a replacement bouquet or issue a full or partial refund. Please note, as flowers are perishable, we cannot accept returns unless there is clear evidence of damage or error attributable to us.
Issues arising after 24 hours from delivery may not be eligible for refunds or replacements, as flowers are sensitive to environmental conditions and care after arrival.
By placing an order, you agree that:
We reserve the right to suspend or cancel service to anyone suspected of misuse or breach of these Terms.
We will not be liable for any loss or damage that arises from non-delivery or delayed delivery where this is caused by circumstances beyond our reasonable control, including (but not limited to) adverse weather conditions, fire, flood, pandemic, strike, or other unforeseen events.
Our maximum liability under these Terms, for any loss, damage, or breach, shall be limited to the amount paid by you for the relevant order. We do not accept liability for any indirect, consequential, or special losses, including loss of profits, revenue, goodwill, or business opportunity.
Nothing in these Terms seeks to limit our liability for death or personal injury caused by our negligence, fraud, or for any other matter where it is unlawful to exclude or restrict liability under English law.
Your privacy is important to us. Personal data provided during the online flower ordering process will be processed in accordance with UK data protection law. We will use the information solely for fulfilling your order, delivery, and providing customer service in Baldock and nearby areas. We do not sell or disclose personal information to third parties except as required to fulfil your order.
All content, designs, images, and materials available on our website are our property or licensed to us and are protected by copyright and trademark laws. You may not reuse, reproduce, or distribute any content without our prior written consent.
These Terms and Conditions and any contract for the purchase and delivery of flowers in Baldock and its surroundings shall be governed by, and construed in accordance with, the laws of England and Wales. Any disputes arising out of or relating to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to amend these Terms and Conditions at any time to reflect changes in law, best practice, or modifications to our services. Updated Terms will be published on our website and will apply to all future orders. It is your responsibility to check the Terms before placing each order.
All communications relating to your order shall be conducted through your customer area on our website. For any queries regarding these Terms and Conditions, or for specific questions about flower delivery in Baldock and the local areas, please use the customer service enquiry form on our website.
These Terms and Conditions apply to all customers placing flower delivery orders to Baldock and the surrounding regions within our listed delivery network. If you are outside of these areas, please confirm delivery availability before placing an order.
By confirming your order via our website, you acknowledge that you have read, understood, and agreed to be bound by these Terms and Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Baldock, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Baldock.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
