At Flower Delivery Baldock, we take pride in delighting our customers across Baldock with beautiful, fresh bouquets and arrangements. As your local florist, our top priority is the quality and freshness of every flower we deliver, whether you’re sending to a home, business, school, or care facility. We guarantee that your flowers arrive looking their best, and we are here to make things right if your experience falls short of our promise.
We pack each bouquet with great care to ensure safe delivery. In the unlikely event that your flowers arrive damaged or not as described, please contact us on the same day of delivery, if possible. To help us resolve the issue quickly, keep the flowers in their original packaging and provide us with clear photos showing the damage. We’ll assess your claim promptly and organise a suitable solution, typically a replacement or refund, to ensure your complete satisfaction.
As a trusted Baldock florist, all flowers we deliver are guaranteed to be fresh and in prime condition on arrival. We carefully select each stem for maximum vase life. Our freshness guarantee covers the first five days after delivery – if your bouquet fails to last at least this long with reasonable care (fresh water, away from direct heat), we will replace your flowers or refund your purchase. For corporate or regular orders, we can discuss further freshness assurances on request.
If your order does not meet our freshness standard or arrives damaged, we offer you two simple options:
Refunds are processed as quickly as possible via the original payment method. For replacements, we will prioritise a swift redelivery, usually within the next available delivery window for the Baldock area.
We strive to resolve complaints in a friendly and fair manner. If you have a concern about your order, please contact us as soon as possible with your order details and a description of the issue. Our team will investigate your complaint thoroughly, update you at every step, and propose a suitable resolution. Your feedback helps us improve our service, so we appreciate you letting us know if something isn’t right.
Flower Delivery Baldock is proud to be a reliable florist for households and businesses across the Baldock community and surrounding areas. We value your trust and promise always to put quality and customer care first. If you have any questions about our returns, refund, or complaints policy, please get in touch – we’re here to help.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
